Questions fréquemment posées

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at contact@salexen.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

At Salexen, we accept a variety of payment methods to make it convenient for our customers to shop with us.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal, Apple Pay and Google Pay.

If you prefer to pay with PayPal, you can do so through our online checkout process. Simply select the PayPal option at checkout and follow the prompts to complete your payment.

All of our payments are processed securely through Shopify payments or PayPal. We do not store any payment information on our servers.

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit contact@salexen.com and log into your customer account to check the order status at any time. If we have received your payment, the order status will show "Processing".

Please read our shipping policy page for more info.

Yes, we can send your order to a different address.

Once we ship out your order, you should receive a shipment confirmation number within 48-72 hours through email to track your order

Once your order is shipped, you will receive a confirmation email with a tracking number.
*If you’ve just received a shipment notification, please allow 2 to 3 business days for the tracking information to be updated in the courier's system.

If you have any concerns with your order, please contact our Support Team at contact@salexen.com and they will be glad to assist you. Most emails are answered within 1 business day